Monarch on Echinacea

Return & Refund Policy – Non-Custom Items

At Burnt Bark Co, I take great care in creating each hand-burned piece. While my non-custom items are not personalized, they are still handmade on natural wood and may feature natural variations that make each piece unique.

Eligibility for Returns

• Non-custom, ready-to-ship items may be returned within 14 days of delivery

• Items must be unused, undamaged, and returned in their original condition

• Customer is responsible for return shipping costs unless the item arrived damaged or incorrect

Non-Returnable Items

• Custom or personalized items (see Custom Order Policy)

• Items damaged due to misuse, improper care, or normal wear

• Items returned after the 14-day window

Natural Variations

Please note that variations in wood grain, tone, shading, and minor imperfections are inherent to natural wood and the hand-burning process. These characteristics are not considered defects and do not qualify for a return or refund.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item:

• Contact me within 48 hours of delivery

• Include clear photos of the item and packaging

• I will work with you to resolve the issue through replacement or refund when appropriate

Refunds

• Approved refunds will be issued to the original payment method once the item is received and inspected

• Original shipping costs are non-refundable unless the return is due to our error

Questions

If you have questions about whether an item qualifies for return, please reach out before sending it back.

📧 burntbarkco@gmail.com

Material: Basswood

6"x6" Box Sign

Please Note: Each Burnt Bark Co piece is 100% hand-burned on natural wood, created with care and intention. Because no two pieces of wood are exactly the same, there are variations in wood grain and natural occurrences such as knots, flecking, or a slightly curved or tapered shape. Also, minor imperfections are inherent to the handcrafted process and are to be expected. These details are part of the beauty of handmade work and a reminder that every piece is uniquely made.

Due to the custom, hand-burned nature of my work, all personalized items are final sale.

Every Burnt Bark Co piece is created with prayer, care, and intention, trusting God to use my hands to create something meaningful for your story. 🙏🩷🐾